Prevent, Respond, Recover: Redefining How You Protect Your Clients’ End Users

Cybercriminals aren’t focusing solely on an organization’s defense systems — they’re increasingly targeting end users as well. Although people are an organization’s greatest asset, they are also the most vulnerable point in cybersecurity. Threat actors know this well and are devising nefarious schemes to exploit them.

As cyberthreats grow in sophistication, end users have become the primary targets for malicious actors. From phishing and ransomware to credential theft, these attack methods are designed to capitalize on human vulnerabilities to infiltrate businesses. For managed service providers (MSPs), protecting their customers’ end users from evolving threats can be challenging. It’s not just about securing systems and networks but also safeguarding the people who interact with those systems and operate in those networks every day.

In this blog, we’ll explore how MSPs can implement a comprehensive end-user protection strategy that focuses on prevention, response and recovery. We’ll also share best practices and highlight how Kaseya 365 User can help MSPs like you deliver top-tier security for their clients.

The importance of comprehensive user protection

According to the 2024 Data Breach Investigations Report, nearly 70% of security breaches were linked to non-malicious human actions, such as falling prey to social engineering schemes or making unintentional mistakes.¹

End users handle a wealth of highly sensitive data, such as login credentials, customer records and financial information, making them a treasure trove for cybercriminals. Unfortunately, many users lack the specialized cybersecurity training to spot increasingly realistic attacks. Cybercriminals view them as a gateway to valuable information and systems. Unlike hardened network defenses, individuals are often easier and more accessible targets. By targeting end users, cybercriminals bypass traditional security measures and exploit the human element.

End users are the first line of defense against cyberthreats, making them a critical part of an organization’s security posture. One careless click or the unintentional download of a malware-infected file can result in significant repercussions. Therefore, MSPs must develop a comprehensive user protection strategy to ensure their clients’ end users and mission-critical data are always secure.

MSPs must equip themselves with cutting-edge security solutions and effective protection strategies that go beyond traditional measures. Their solutions should enable proactive threat detection, rapid response, end-user awareness and training, and swift recovery in the event of a disaster. MSPs must empower end users with the tools and knowledge needed to recognize and respond to potential threats effectively.

Top 5 best practices for user protection

Prioritizing end-user security is critical to protecting sensitive information and preventing breaches. Here are five actionable best practices to strengthen user protection:

1. Enforce strong password policies

Encourage users to create unique, complex passwords that are difficult to guess. Leverage multifactor authentication (MFA) to add an extra layer of security. Combining strong passwords with MFA can help prevent unauthorized access even if a password is compromised.

2. Provide ongoing user awareness training

Conduct cybersecurity training regularly to equip users to recognize and avoid phishing attempts and social engineering tactics. Use solutions like BullPhish ID to deliver engaging training sessions and simulate real-world attacks. By reinforcing knowledge through practice, MSPs can help clients build a strong defense against cyberattacks.

3. Implement regular software updates and patching

Outdated or unpatched software contains vulnerabilities that attackers can easily exploit to gain access to an organization’s network. To minimize potential entry points for cyberthreats, ensure all applications, operating systems and security tools are up to date.

4. Monitor for compromised credentials on the dark web

Use advanced dark web monitoring solutions, like Dark Web ID, to proactively search for leaked credentials on the dark web. Acting quickly on early warnings can help MSPs prevent unauthorized access before it leads to a breach.

5. Shield employees from phishing

Emails are often a primary vector for cyberattacks. Deploy robust anti-phishing solutions, like Graphus, to block threats before they reach end users.

Leveraging Kaseya 365 User for holistic user protection

Kaseya 365 User is an innovative subscription designed to provide MSPs with essential security solutions to seamlessly prevent, respond to and recover from threats that target users. By integrating multiple layers of protection into a single, consolidated platform, Kaseya 365 User helps MSPs cover all aspects of user security while reducing complexity and costs.

Prevention

Anti-phishing defense: Kaseya 365 User proactively blocks malicious emails before they reach end users, reducing the risk of phishing attacks and protecting sensitive information from falling into the wrong hands.

User awareness training and testing: It provides comprehensive training programs to educate users on cybersecurity best practices, enabling them to identify and prevent potential threats. It also delivers simulated phishing tests to keep users alert and prepared.

Dark web monitoring: It monitors the dark web for the early detection of compromised credentials, enabling MSPs to take swift action if user information is exposed.

Susceptibility testing: It conducts phishing simulation exercises, allowing MSPs to assess user readiness and identify high-risk behaviors for targeted training to reinforce security.

Response

SaaS event alerts: Advanced machine learning delivers alerts when suspicious activities are detected within SaaS environments, enabling MSPs to act swiftly before they turn into a catastrophe.

Cloud detection and response: Itmonitors and manages cloud activities, ensuring swift detection and response to threats while maintaining robust security and compliance across SaaS environments.

Automatic account locking: It detects suspicious activities and immediately locks compromised accounts, preventing unauthorized access and protecting business-critical data.

Recovery

Automated SaaS backups and rapid recovery: Kaseya 365 User integrates an advanced SaaS backup and recovery solution that protects critical business data in Google Workspace and Microsoft 365 with automated, point-in-time backups. Our solution enables quick recovery of lost or damaged data, minimizing downtime and ensuring business continuity.

Benefits of a single, integrated solution for MSPs

Kaseya 365 User combines essential elements of modern, user-centric security, equipping MSPs with the tools they need to safeguard end users at every step of their journey. Kaseya 365 User offers:

Simplified security management
Kaseya 365 User eliminates the need for multiple standalone products, providing a single subscription that covers prevention, response and recovery. This reduces the complexity of managing disparate, fragmented solutions from several vendors and allows MSPs to focus on delivering value to their clients without sacrificing margins.

Enhanced efficiency through automation

Kaseya 365 User transforms how MSPs manage and secure users against targeted attacks, providing a streamlined approach to user protection. It comes with dozens of powerful automations across the IT Complete platform, boosting workflow efficiency, saving valuable technician time and minimizing human errors.

Cost efficiency and scalability

Kaseya 365 User offers an affordable subscription model that empowers MSPs to more than double their profit margins. A Kaseya 365 User subscription provides all essential components for core IT and security functions in a single solution, reducing overall costs and simplifying billing for MSPs and their clients. With this cost-effective solution, MSPs can deliver comprehensive user protection while boosting their bottom line.

Kaseya 365 User is strategically designed to scale easily with client growth, which helps avoid costly upgrades and ensures security remains reliable and robust as businesses expand.

Comprehensive protection beyond the endpoint
Kaseya 365 User goes beyond endpoint protection, enabling MSPs to safeguard end users, their data and workflows with unmatched efficiency and cost-effectiveness. Our solution bolsters security at every stage, empowering MSPs to proactively prevent attacks, swiftly respond to security incidents and recover seamlessly in the event of a crisis.

Enhance your security offerings with Kaseya 365 User

As the threat landscape grows more sophisticated, businesses increasingly rely on MSPs to ensure seamless operations and robust security. To stay competitive and relevant in this demanding environment, MSPs must adopt a comprehensive approach to safeguarding their clients’ end users. That’s where Kaseya 365 User makes all the difference.

Kaseya 365 User empowers MSPs to scale their business while maintaining top-notch service quality and healthy profit margins. This game-changing solution delivers powerful tools and automation to efficiently prevent, respond to and recover from user-based threats. With this single, integrated platform, MSPs can provide superior protection, simplify security management, save valuable technician time and maximize profits.

Ready to take your MSP business to the next level? Request a demo to discover how Kaseya 365 User helps MSPs improve efficiency while driving greater profitability.

1. https://www.verizon.com/business/resources/reports/dbir/